Hey there! Remember the last time you reached out to a company and got a robotic reply? Yeah, we hate that too. At Swiftlace, every email is read by a real person—often by our founder, who’s been known to reply with a personal story or even a shoelace hack (ask us about the "double-loop trick").
Honestly, some of our best product ideas came from customer emails. Like that time Sarah from Minnesota suggested reflective threads for night runners—now it’s our top-selling design. So don’t hold back!
I’ll be real—we’re a small team. When you email us, you might get a reply from:
• Mark (founder, ex-marathon runner)
• Priya (customer wizard, solves problems with emojis)
• Or even Cooper (office dog, responds with paw-typed encouragement).
P.S. Need help urgently? Call us and say "red laces"—we’ll prioritize your call. (Shh, it’s a secret handshake!)
