You may cancel your order at any time before it has been shipped. Once your cancellation request is processed, a full refund will be issued to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping phase. To cancel an order, please contact our customer service team immediately after placing your order.
Refunds for cancelled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing times. You will receive a confirmation email once your cancellation has been successfully processed.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may experience processing delays or may not be eligible for refund. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Approved refunds will be processed within 3-5 business days after we receive and inspect your return. The refund will be credited to your original method of payment. Please allow additional time for your bank or credit card company to process and post the refund to your account, typically 5-10 business days.
Sale items are eligible for refund unless otherwise specified at the time of purchase. Please note that shipping charges are non-refundable unless the return is due to our error. For returns that qualify for free return shipping, the original shipping costs will be deducted from your refund amount.
If you received a gift that you wish to return, you may exchange it for store credit. The store credit will be issued to the original purchaser's email address once we receive the returned item.
If you haven't received your refund within the expected timeframe, please first check your bank account again and contact your credit card company or bank, as it may take some time before your refund is officially posted. There is often some processing time before a refund appears in your account.
If you've completed these steps and still have not received your refund, please contact us with your order details. We will investigate the matter and work with our payment processor to resolve any issues. Please include your order number, the date of your purchase, and the payment method used in your communication.
In rare cases where a refund cannot be processed to your original payment method, we may issue store credit or arrange an alternative refund method after verifying your identity and payment details.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team. We're here to help!
Company Name: Swiftlace
Address: 4337 Oral Lake Road, OAKLAND, Florida
E-Mail: [email protected]
Phone: +1352-727-0641
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays.
